Patient Access Medical Assistant

Patient Access Medical Assistant

Requirements

• High School Diploma or Equivalent (GED) – (Required)
• Basic Life Support Certification within 6 months – Default Issuing Body
• Communication
• Customer Service
• Multitasking
• Teamwork

Responsibilities

• Provides patient care as directed by the licensed nurse, within the medical assistant scope of practice, in meeting the multidisciplinary care plan established for each patient
• Assists provider in setting up for minor procedures, gathering supplies and equipment, applying aseptic dressings, opening supplies, etc.
• Obtains and accurately documents patient information using the rooming tool within the electronic medical record
• Reinforces patient instructions to enhance patient understanding and adherence to treatment, and plan of care
• Collects and prepares lab specimens, and completes associated paperwork, forms, and documentation to expedite laboratory studies with accuracy and efficiency
• Reports patient concerns and questions to appropriate care team member and follows through as directed
• Reports all patient safety incidents or issues, patient and family complaints, serious events, environmental hazards immediately to supervisor
• May have access to non-controlled medication storage and supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic and unit
• Inventories and orders supplies based on appropriate or established inventory levels
• Checks for expired items and removes expired supplies from inventory
• Assures adequate stock of supplies and equipment in rooms
• Cleans equipment and routinely inspects condition and operation of equipment as appropriate to scope of role
• Cleans and prepares exam rooms between patients
• Performs high level disinfection or sterilization per policy and procedure
• Performs duties of Patient Access Representative including responsible for checking patients in for appointments and accurately verifying demographics
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary
• Assists with referrals and pre-certifications, at the time of encounter
• Reads and interprets insurance responses
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly
• Completes patient’s visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints

Preferred Qualifications

• Minimum of 1 year – Related work experience (Preferred)