Patient Access Representative – Specialty Clinics
| Company | Geisinger |
|---|---|
| Location | Wilkes-Barre, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma or Equivalent (GED) – (Required)
- Minimum of 1 year – Related work experience (Preferred)
- Clerical I
- Communication
- Customer Service
- Office Politics And Confidentiality
Responsibilities
- Responsible for checking patients in for appointments and accurately verifying demographics.
- Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
- Reads and interprets insurance responses.
- Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
- Communicates financial obligations to patients and collects fees at time of service as appropriate.
- Communicates the purpose of and completes all necessary regulatory forms with patient.
- Completes patient’s visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
- Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
- Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
- Performs cash posting following department guidelines.
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
- Independently works work queues to ensure timely resolution of all accounts.
- Maintain productivity and quality performance expectations.
- Must maintain high regard for confidentiality.
- Accurately performs medical record maintenance and releases.
- Assists with referrals and pre-certifications, at the time of encounter.
- Properly utilizes and maintains patient recall and reschedule lists.
Preferred Qualifications
- Minimum of 1 year – Related work experience (Preferred)