Patient Access Specialist I

Patient Access Specialist I

Requirements

• Ability to accurately collect demographics, confirm patient identity, guarantor assignment, and coverage information from patients or informants.
• Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.
• Ability to perform point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer.
• Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms.
• Ability to educate patients on the patient basic purpose, and regulations.

Responsibilities

• Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants.
• Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines.
• Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer.
• Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.
• Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.

Preferred Qualifications

• Education – High School Diploma/GED Equivalent
• Work Experience – 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience