Patient Account Representative – Customer Service & Soft Collections
| Company | Guidehouse |
|---|---|
| Location | San Antonio, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED
- 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service
- Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
Responsibilities
- Inbound & Outbound calling
- Soft Collections
- Account Review
- EOB knowledge
- Assist patients with policy statuses and insurance verifications
- Customer Service
- Account Updates
- Strong Verbal / Written Communication Skills
- Complete all business-related requests and correspondence from patients.
- Complete all assigned projects in a timely manner.
- Assist client and patients in all requested tasks.
- Communicate to Guidehouse management areas of concern or areas of improvement.
- Research and respond to all patient inquiries received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
Preferred Qualifications
- PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.
- 1+ year experience working in a Healthcare or Customer Service setting.
- Ability to initiate and follow through on projects and work independently with minimal supervision required.
- Bilingual Spanish a plus.