Patient Advocate

Patient Advocate

Requirements

• Possess a High school degree or equivalent required; Associates degree preferred
• 2-3 years of experience in a healthcare/clinical setting
• Excellent written and verbal communication skills
• Professionalism and professional image
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem-solving skills

Responsibilities

• Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
• Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures.
• Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
• Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
• Follows up with patient’s parents if joint medical decision-making consent is needed and obtains necessary documents for patient to start recommended program.
• Maintain patient charts according to confidentiality standards and policy. Maintain all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Preferred Qualifications

• Insurance benefit knowledge in healthcare preferred