Patient Care Coordinator
| Company | Blink Health |
|---|---|
| Location | Chesterfield, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Appropriate industry experience is necessary
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Full time position, on-site in Pittsburgh
Responsibilities
- Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
- Provide patient care to accurately support pharma programs and triage to a pharmacist when required
- Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Document all call information and data discovery according to operating procedures
- Utilize proper escalation channels to meet patient needs & resolve open issues
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Preferred Qualifications
-
No preferred qualifications provided.