Patient Care Specialist – Bilingual – Spanish/English
| Company | Georgia Spine & Orthopaedics |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be bilingual in English and Spanish
- Excellent communication skills
- Excellent interpersonal skills and keeps great composure
- Must possess good reasoning skills and abilities to problem solve
- Ability to perform a variety of duties – often changing from one task to another without losing efficiency while maintaining quality of work
- Fast Learner, Able to Train
- Reliable transportation
Responsibilities
- Patient Care Specialist is an ambassador who can provide a high level of patient care experience
- Create, and manage patient chart(s) in EMR/EHR System, including electronic new patient paper forms or hard copies
- Computer, Tech Savvy can multitask and work effectively utilizing other applications
- Obtain Authorizations
- Conduct the Intake process by working with the clinical staff to capture referrals and schedule patients
- Providing patient education relating to their appointment. Act as a liaison between patient and their provider
- Patient Follow Up, Courtesy Calls
- Maintain a clean waiting room
- Monitor & Manage patient flow promptly to ensure a positive patient experience
- Create a welcoming environment exemplifying high-quality customer service
- Check Patients In/Out
- Participate in ongoing quality/performance improvement Refresher Training
- Collaborate with department leaders proactively to identify problems/barriers and develop solutions
- Maintains good communication with Tech onsite
- Works well as a part of a team and or independently
- Assist with appointment confirmations, no-shows, cancellations and rescheduling
- Can work under the general direction of the Site Coordinator and upper management team
Preferred Qualifications
-
No preferred qualifications provided.