Patient Coordinator

Strong work ethic and relationship building skills.
Self-motivated with the ability to manage time appropriately.
Strong communication skills inside of the office and outside.
Experience with MS Office products (Outlook, Word, Excel, etc.)
Minimum associate level education preferred. (High school diploma or equivalent is required.)
Minimum 1-3 year of experience in a Care Team or Patient Navigation role.
Dependable transportation to be able to travel locally between locations including patient homes, physician offices and Giving offices.

Receive the patients from Patient Development department through a warm handoff process.
Attend the patients’ doctor visits to provide support, address concerns, and facilitate communication between patients and healthcare providers.
Conduct home visits to assess patients’ needs, deliver resources, and provide additional assistance as required.
Conduct an initial set up home visit for patients newly approved for home health care. Provide information on the program, as well as facilitate caregiver onboarding.
Deliver comprehensive patient binders to patients’ homes containing plan of care and training information.
Serve as the main point of contact for patients, ensuring they have a dedicated resource for all inquiries, concerns, and updates regarding their care.
Make courtesy calls to patients to check on their well-being, address immediate concerns, and maintain open lines of communication between the patient and the Giving Home Health Care clinical team.
Conduct milestone calls to track patient progress, update them timely regarding their care, approvals, caregiver status, and any other updates to their care.
Act as a patient advocate by collaborating with healthcare providers to address patient concerns and ensure patients receive high-quality, personalized care.
Advocate for patients’ needs and rights within the organization, promoting a patient-centered approach to healthcare delivery.