Patient Counselor – ED Registration

Patient Counselor – ED Registration

Requirements

• High School Diploma or GED
• 1 year of medical clerical experience or office experience in a healthcare environment or equivalent customer service experience
• Proficient skills in Microsoft Word, Excel, and Outlook

Responsibilities

• Gathers and validates the required comprehensive pre-registration/registration data set; obtains required forms and signatures; obtains and distributes the required forms.
• Estimates charges for up-coming services and calculates anticipated third party and patient liability.
• Collects deposits as appropriate.
• Participates in the balancing of the cash drawer as directed.
• Answers incoming telephone calls to all department areas and provides assistance to caller.
• Ensures patient has correct armband placed on arm/limb through proper identification and has a signed consent prior to reporting for the procedure.
• Attends meetings as designated by direct supervisor or Patient Access Manager.
• Research returned mail to identify incorrect addresses.
• Updates the hospital information system with corrected information.
• As available, transports patients to appropriate destinations.
• Performs other miscellaneous and related duties as assigned or requested by immediate supervisor, Patient Access Manager, Director of Revenue Cycle or Vice President of Finance.

Preferred Qualifications

No preferred qualifications provided.