Patient Experience Lead
| Company | Atlantic Vision Partners |
|---|---|
| Location | Lynchburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- At least 3 years as a front desk teammate at AVP or 5 years of experience at an external company with relevant experience
- Certified Patient Service Specialist (CPSS) and Certified Healthcare Access Associate (CHAA)
- Completion of at least 20 Qualifying AVP Advancement Credits every 24 months
- (MD Shadowing with a sign off. This is to ensure that they understand the clinic flow)
- High School diploma or GED, associate degree preferred
- Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
Responsibilities
- Perform all front desk duties and completion of all requirements of previous tiers
- Supervise and lead a team of Patient Experience Specialists by example. This is a working leadership role
- Assign tasks and ensure efficient workflow within the Front Desk
- Participate in the hiring and onboarding of New Patient Experience Specialists
- Assist local Training and Development Leader with onboarding
- Act as a first level of contact for escalated patient conflicts
- Assist the Practice/Clinic Manager in process improvement and policy development and implementation
Preferred Qualifications
- Associate degree preferred