Patient Financial Services Supervisor

Patient Financial Services Supervisor

Requirements

• Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
• Expert knowledge in Billing Processes
• Excellent written and verbal communication skills
• Ability to work well independently and in teams
• Good project management skills
• Ability to prioritize, multi-task and work in a fast-paced, high-volume environment
• Demonstrates strong leadership qualities and good decision-making abilities
• Positive attitude
• Must meet performance standards

Responsibilities

• Serve as information resource for team members
• Ensure the staffing needs are met at all locations and develop alternate staffing patterns
• Review and process timecards in timely manner
• Develop and coach team members
• Measure and monitor metrics related to AR performance with emphasis on aging categories
• Participate in weekly operations meetings to drive performance excellence
• Troubleshoot and resolve issues with client concerns with sense of urgency
• Establish working relationships with on and offshore counterparts
• Train and educate team members on new process changes
• Fill in production gaps when needed
• Other duties as assigned

Preferred Qualifications

• 3+ years of Revenue cycle experience
• Previous experience as a financial counselor
• Medical terminology
• Knowledge of Medicaid, Disability and other assistance programs