Patient Follow-Up Advanced Practice Clinician

Patient Follow-Up Advanced Practice Clinician

Requirements

• Interpersonal
• Excellent customer service and communication skills
• Ability to remain focused and calm in stressful situations
• Excellent interpersonal and verbal skills
• Excellent oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders
• Ability to work effectively as part of team
• Proficient in Microsoft Office Suite or similar software
• Familiarity with Microsoft teams
• High degree of comfort with electronic health record
• Strong SRH knowledge
• Familiar with abortion care and complications
• Experience working with LGBTQ and Transgender populations including hormonal therapy for gender affirming care (GAC)
• Keen attention to detail
• Outstanding time management skills, including the ability to work under deadline
• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities
• Ability to exercise sound judgment and independent decision-making skills
• Ability to produce reliable, high-quality work with minimal direct supervision
• Ability to exercise discretion in the handling of confidential information
• Ability to demonstrate and document evidence-based clinical judgment
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
• New York State license as a Physician Assistant, Midwife or Nurse Practitioner and be certified by a national credentialing body
• New York registration as a Nurse Practitioner, Physician Assistant, Nurse Midwife or Certified Midwife
• Computer literacy
• Minimum 1-year of clinical experience as an Advanced Practice Clinician providing sexual and reproductive health services

Responsibilities

• Daily review of centralized follow up pools
• Manages abnormal labs and creates management plan as per PPGNY’s MS&Gs
• Writes prescriptions for patient treatment, birth control and other medications as indicated
• Manages abnormal referral reports and creates management plan in accordance with PPGNY MS&Gs
• Consults with physicians as required to develop treatment plans or for general management advice
• Performs chart review for patients in follow-up to determine recommendations when services not obtained according to PPGNY MS&Gs
• Initiates referrals as needed
• Reviews all normal and negative labs
• Reviews normal outside referral reports from diagnostic imaging and specialists
• Responds to refill requests: sending in RX or denials per PPGNYs MS&Gs
• Triages, counsels, educates, and manages patient questions and concerns via phone or patient portal according to PPGNY’s MS&Gs, policies and protocols
• Manages urgent labs for example Beta HCG, Rh, confirmatory HIV, and PrEP and PEP labs
• Generate reports
• Documents accurately, appropriately and efficiently all phone interactions with patients in the EMR, EPIC
• Expedites patient scheduling for time sensitive services such as STI treatment, colposcopy, etc.
• Demonstrates ongoing proficiency in EPIC especially using In Basket
• Responds to prior authorizations for medications and services as needed
• Supports licensed and unlicensed staff with medical questions or concerns
• Participates in onboarding and training of new centralized follow-up staff
• Provides excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered
• Works closely with the CFU director to identify and prioritize EPIC configuration needs related to notification and follow up
• Performs other duties as assigned

Preferred Qualifications

• ACLS/BLS Certified
• Bilingual in English and Spanish