Patient Relations Manager

Patient Relations Manager

Requirements

• A problem-solving orientation and a flexible and positive attitude
• Experience with and a supportive attitude toward our patient population of older adults
• Proficient PC skills
• US work authorization
• Access to reliable transportation, as this person will need to work in various centers

Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as an internal resource in the clinic on insurance questions for physicians and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Preferred Qualifications

• Sales background preferred, but not required
• Community health experience preferred
• Bachelor degree preferred, or equivalent experience
• Fluency in Spanish is a plus but not required
• Experience working in senior assisted living, nursing, or supportive living buildings is a plus