Patient Service Representative

Patient Service Representative

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

Responsibilities

• Serves as a concierge – greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Preferred Qualifications

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).