Patient Service Representative Physician Practice

Patient Service Representative Physician Practice

Requirements

• High School Diploma/GED Required
• 1 year Customer Service Required
• 1 year Healthcare Preferred

Responsibilities

• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

Preferred Qualifications

• 1 year Healthcare Preferred