Patient Service Representative – SRS Float – Variable Shift – PRN

Patient Service Representative – SRS Float – Variable Shift – PRN

Requirements

• Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program.
• Knowledge of medical terminology required.

Responsibilities

• Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values.
• Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives.
• Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect.
• Effective, clear communication to promote excellent department operations and efficient patient care.
• Stays informed through staff meetings and shares pertinent information with others.
• Assists co-workers with their tasks.
• Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
• Assists in the daily department maintenance and general departmental flow.
• Promotes a positive work environment by accepting interpersonal differences and respecting others’ values and opinions.
• Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
• Responds to all phone calls within 3 rings and answers with name and department.
• Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives.
• Uses a pleasant voice.
• Is helpful and knowledgeable and thanks the caller at the end of the call.
• Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.
• Announces call to connecting party when transferring a call.
• Returns phone messages according to established guidelines based on message documentation.
• Refers telephone calls appropriately.
• Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.
• Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established timeframes.
• Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions.
• Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of key user of any repairs or maintenance needed in the environment.
• Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences.
• Follows established cash receipt policy and procedures for collection of payments. Balances and secured cash drawer. Prepares daily deposit. Knowledgeable on patient account and billing information.
• Accepts accountability for the organization’s financial success while delivering the highest quality of care and service.
• Demonstrates flexibility in work practices.
• Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines).
• Takes initiative in using time effectively.
• Actively sets priorities and adjusts to unscheduled situations.
• Accepts responsibility for own actions and outcomes.
• Initiates communication with others to ensure job is completed successfully.
• Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports.
• Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location.
• Confirms future appointments with patient according to guidelines.
• Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site.
• Using a keyboard, type proficiently and accurately.
• Type a minimum of 30 words per minute with 0-2 errors. Proof work.

Preferred Qualifications

• H.S. Diploma or Equivalent
• Completion of a medical receptionist or equivalent training program.