Skip to content
Patient Services Representative – Call Center – Russian Speaking
| Company | Phynet Dermatology |
|---|
| Location | Brooklyn, NY, USA |
|---|
| Salary | $19 – $20 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Entry Level/New Grad |
|---|
Requirements
- Must be able to speak Russian/English
- High school diploma or equivalent
- A minimum of 0-1 year in customer service, preferably in a call center, healthcare, or retail setting
- Proficiency in navigating multiple computer systems
- Familiarity with Microsoft Office applications
Responsibilities
- Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries
- Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity
- Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices
- Collaborate with team members and leadership to identify and implement process enhancements
- Actively contribute to new practice rollouts, training, and documentation efforts
- Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets
- Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs
- Perform other responsibilities as assigned, contributing to the success and efficiency of the team
Preferred Qualifications
- Experience in a medical environment is a plus
