Patient Services Representative II

Patient Services Representative II

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Ensure the privacy of each patient’s Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

• Greets and checks-in patients
• Verifies information
• Schedules appointments
• Updates Electronic Health record (EHR)
• Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
• Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
• May also be responsible for performing specific tasks and/or orient other staff to the department.

Preferred Qualifications

No preferred qualifications provided.