Patient Services Representative – Orthopedic Clinic – Full-Time

Patient Services Representative – Orthopedic Clinic – Full-Time

Requirements

• High School Diploma or equivalent required
• Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered
• American Heart Association, Basic Life Support certification required

Responsibilities

• Answers telephone promptly and directs calls appropriately
• Greets patients warmly and respectfully
• Communicates efficiently and effectively with patient and significant others and keeps them informed
• Obtains complete demographic and insurance information and enters into the system accurately
• Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information
• Schedules appointments according to established protocols
• Informs and sets up patients and/or guardian for the patient portal at the time of service
• Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork
• Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner
• Takes accurate messages and processes them in a timely manner
• Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter
• Verifies insurance coverage and collects co-payments at time of service
• Performs verification of insurances and informs patients of their financial agreement with their insurance carrier
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements

Preferred Qualifications

• Prefer two years working in general medical office or similar healthcare experience
• Experience with equal level of responsibility and customer service will be considered