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Patient Services Representative Rehab
| Company | Corewell Health |
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| Location | Muskegon, MI, USA |
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| Salary | $17.67 – $17.67 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma or equivalent
- 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience
Responsibilities
- Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
- Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
- Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
- Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
- Assists with training new team members utilizing standard work.
- Ability to perform the role of Patient Services Representative, Associate when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Preferred Qualifications
No preferred qualifications provided.
