Patient Services Specialist
| Company | Yai |
|---|---|
| Location | Union City, NJ, USA |
| Salary | $17 – $17 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School diploma/GED; and
- At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity.
- Above average verbal communication skills
- Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks
- Ability to speak a second language, ideally Spanish.
Responsibilities
- Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls
- Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
- Provides information regarding services.
- Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services.
- Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
- Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
- Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
- Participates in department meetings.
- Performs all related work, as assigned.
Preferred Qualifications
- College credits and/or degree
- Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
- Prior experience in healthcare
- Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin