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Payments & Deposit Operations Representative II
| Company | TD Bank |
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| Location | Lewiston, ME, USA |
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| Salary | $22.5 – $32.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
Responsibilities
- Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
- Identifies opportunities to improve service delivery
- Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interacts with partners by responding to requests in an effective and timely manner
- Completes assigned workload to meet SLA requirements for service and productivity
- Understands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/procedures
- Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
- Supports the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
- Actively reviews internal processes/activities and provides ideas for process improvement
- Investigates and escalates non-standard or high-risk activities as appropriate
- Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Be knowledgeable of and complies with Bank Code of Conduct
- Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
- Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for function and the bank, both internally and/or externally
Preferred Qualifications
No preferred qualifications provided.
