Pendo Administrator

Pendo Administrator

Requirements

• 3+ years of professional experience in Pendo administration within a growth stage, B2B organization.
• Strong technical skills in configuring and managing Pendo features.
• Excellent analytical abilities, with a knack for translating data into actionable insights.
• Exceptional communication skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
• A proactive, solution-oriented mindset, thriving in a fast-paced, dynamic environment.
• The passion for creative problem solving and process optimization.

Responsibilities

• Manage and optimize PlayOn’s Pendo instance, including onboarding flows, guides, in-app messaging, and feedback tools to enhance the user experience.
• Build and maintain a catalog of onboarding experiences, conduct regular audits, A/B testing, and track key onboarding & activation KPIs.
• Optimize tooltips, modals, and walkthroughs to prevent user drop-off and improve feature adoption rates.
• Collaborate with product marketing, customer success, and CX leadership, ensuring customer needs inform the onboarding process and aligning go-to-market strategies.
• Support content teams with marketing campaigns for new features, competitive research, and battle card creation.
• Iterate on in-app messaging based on performance data and customer insights, and create a system for Pendo governance.
• Create user flows within Pendo to drive cross-sell, upsell, and onboarding, and maintain the calendar of Pendo communication.

Preferred Qualifications

No preferred qualifications provided.