PI Program Director

PI Program Director

Requirements

• Relevant degree preferred.
• 7 or more years of experience in quality improvement/performance improvement role within a health care setting required.
• Strong project management experience desired, PMP or Black belt certification highly preferred.
• Demonstrated ability to build and maintain strong, effective working relationships with a variety of internal and external stakeholders.
• Ability to analyze data and effectively identify opportunities.
• Willingness to travel.

Responsibilities

• Develop program delivery structure and framework (e.g., meeting logistics, delivery) for meetings with member peer groups.
• Develop, manage, and deliver large scale performance improvement work and benchmarking studies by maintaining awareness of industry specific topics, determining potential member impacts, and developing communications and programming.
• May oversee review of policies, procedures, and practices for the program.
• Develop and maintain strong internal and external business relationships, reaching out to members for follow-up activities and to communicate successes.
• Coach others in methods to transform and engage members.
• Convene member groups to educate members on PI processes and facilitate discussion, plan topic content for projects.
• Identify leading practice members for knowledge transfer and webcast webinars; develop and manage relationships with external SMEs for contracting for services and follows up on expectations.
• Evaluate the best media channels to distribute content and program information and create program promotional materials.
• Identify outcome and process metrics for projects to evaluate member performance improvement; determines the best way to represent results.
• Select and build projects likely to have measurable impact and monitor performance / effectiveness of program delivery; makes recommendations and leads internal teams to improve member experience.
• Monitor program satisfaction and take appropriate actions independently to improve satisfaction for assigned responsibilities.

Preferred Qualifications

• Strong project management experience desired, PMP or Black belt certification highly preferred.