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Platform Growth Lead
| Company | Parafin |
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| Location | San Francisco, CA, USA |
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| Salary | $190000 – $215000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years experience in a customer success, business development, or partnerships role, preferably with experience working in enterprise and large strategic customer segments.
- Ability to manage partner relationships with large and complex organizations for a technical product. You’re able to naturally foster relationships and influence across technical, business, and executives/C-suite stakeholders.
- Proven track record of achieving revenue-based targets and goals by driving account expansion
- Skilled prioritization based on partner needs, scope of work, and business/customer impact. You are able to clearly prioritize a large number of competing initiatives and clearly communicate rationale for doing so.
- Sophisticated and keen business sense – you can quickly understand underlying drivers and strategy of our partners’ verticals and businesses.
- Extremely strong verbal and written communication skills – ability to consolidate and simplify communication around complex ideas, products, or commercial structures for a given audience.
- Relentless ability to navigate data and people to find answers and close the loop.
- Strong sense of partner and SMB empathy – we care deeply about our mission to grow small businesses.
Responsibilities
- Lead the post-sale onboarding, engagement, retention, and growth of our platform partners in collaboration with the Platform Partnerships and Integration Engineering teams.
- Drive expansion within accounts – identify new strategic opportunities to improve capital marketing, drive new product adoption, and unlock incremental user segments to help partners and Parafin grow.
- Measure and own overall account health including origination performance, risk optimization, product adoption, usage velocity, account renewals, and customer satisfaction.
- Recommend and create processes, internal tooling, and self-serve partner solutions to drive more resource-efficient onboarding and product expansion for platforms.
- Consolidate and share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the partner experience.
- Engage with Product and Engineering teams to help inform product strategy based on a deep knowledge of your partners, their verticals, and their business and customer needs.
Preferred Qualifications
- Proven ability to build business cases, revenue models, and data analysis to drive strategic decision-making and joint wins
- Ability to drive urgency and influence doers and decision-makers to make new technical, product, and business investments to scale the partnership with Parafin
- Familiarity working on API-driven and other technical products
- Demonstrated ability working with large, enterprise-level partners and customers
- Experience working closely with product, engineering, and ops teams to solve partner issues and drive partner experience improvements
