Platform Operations Analyst

A bachelor’s degree in Computer Science, Information Technology, Finance, or a related field is typically required.
Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred.
Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable.
Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others.
Experience in Microsoft SQL Server product stack is desired.
Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment.
Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.
Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.

Maintain live services through measuring and monitoring availability, latency, and overall system health.
Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
Effectively communicate with third parties, partners, and internal teams regarding technical issues.
Use acquired knowledge to suggest, edit, and write knowledge base articles.
Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
Identify anomalies and escalate appropriately issues identified in application and system log files.
Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
Create new alerts to support the operations of FreedomPay production systems.
Troubleshoot and remediate failed scheduled jobs.
Document and refine internal policies and procedures.