PMO Manager – Global Real Estate Services
| Company | Bank of America |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Work experience in real estate operations
- Experience engaging with and managing large, outsourced relationships
- Strong presentation and documentation skills required for executive-level reporting
- Ability to recognize gaps and execution risks and acumen to devise appropriate remediation plans
- Ability to liaise with internal and external stakeholders and deal with people with different experiences and backgrounds and be able to get work done.
- Strong Excel and PowerPoint skills
- Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
- Proactive, well organized and results-oriented
- Interpersonal skills to lead and participate within a diverse group of constituents which are distributed across functional areas and physical locations
- Must have ability to work in a fast paced, cross-functional environment
- Self-starter needing little guidance; capable of producing and iterating work as feedback is gathered from a wide range of stakeholders.
Responsibilities
- Perform weekly invoice reconciliation processes for IFM, reviewing FV funding requests and GEP Smart submissions, approving and escalating as needed
- Act as delegate to GRES service line leaders, ensuring our Process Owner Portal (POP) processes remain fully compliant with evolving enterprise requirements
- Submit monthly SPI/POP updates (e.g. metrics, attestations, etc.); participate in cross-GRES POP/SPI routines
- Review daily incident reports and communicate/escalate per defined protocols. Opportunity to help develop new incident reporting protocols.
- Participate in facility vendor KPI and performance routines including monthly and quarterly metric inputs into ORCIT
- Host IFM/Operating Expense Review meeting with FV Finance teams & RES Finance; opportunity to improve cross-GRES coordination with regional execution teams
- Meet 2x/month with facility vendor initiatives teams to review status of in-flight IFM initiatives, provide input and direction (approval) for new initiatives requested from Bank teams (GT, P.S./SOACC, Life Safety, Retail, etc.)
- Manage status of in-flight energy and sustainability projects that support bank’s emissions, energy and water reduction goals
- Integrate with GRES Strategy service lines to ensure cohesive operational tactics; opportunity to contribute to GRES mandate to reduce administrative square foot
- Enhancement of partnership across facility vendors and internal bank stakeholders
- Enhancement of reporting and metrics to drive process adherence, effectiveness, and efficiency
- Process oversight and controls to manage implementation of best practices in partnership with the Bank’s outsourced facility partners.
Preferred Qualifications
- 4-year degree in business or technical field
- Familiarity with POP Process Management. Optimally, existing Process Owner or Process Delegate.
- Real Estate services or related property management experience strongly preferred
- Engineering and/or Environmental experience strongly desired
- Vendor Management experience
- Familiarity with GEP Smart