Portfolio Customer Success Manager-Portuguese Speaking

Proven experience of at least 3 years in customer-facing roles with experience working at a SaaS or Fintech organization
A love for experimenting and trying new ideas without fear of iterating and failing
Experience and confidence in interacting with a variety of customers at different stages in their journey
Ability to handle multiple customer engagements simultaneously; you can prioritize your workload and ask for help when needed
You are a creative self-starter who understands customers, their use cases, and how to be a trusted partner
You are confident presenting new ideas and challenging the status quo
Fluency in Portuguese and English. Spanish language skills is a plus

Work with a variety of customers during critical achievements of the customer journey (Onboarding, Adoption, Risk Mitigation, Growth) to ensure their success
Through experimentation, identify and build strategies and repeatable playbooks to retain and grow Miro Customers by mitigating risk and increasing important metrics
Rely on data analytics and triggers like product usage dashboards, account health triggers, digital strategy alerts, and account indicators to know what accounts to prioritize
Be a Miro expert, providing customers with the thought leadership they need to drive success with Miro through relevant engagements
Keep account information up to date and organized, ensuring accurate reporting of CS engagements in Gainsight
Advocate for the voice of the customer internally at Miro, identifying customer trends and providing internal feedback on how Miro can better serve our customers