Portfolio Representative II
| Company | Clicklease |
|---|---|
| Location | West Valley City, UT, USA |
| Salary | $1300 – $1500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- MUST have excellent English communication skills—C1 or above
- Minimum of 2 years of experience as a collections representative
- Outstanding communication and negotiation skills
- At least 1 year of experience in the financial industry
- Tech savvy and experienced with CRM software
Responsibilities
- Collect on past due balances and educate the customer on how to avoid future late fees
- Maintain professional correspondence via telephone, email, and text messaging
- Make outbound calls to existing customers daily
- Evaluate account performance utilizing daily reports
- Document each communication quickly and accurately
- Perform skip-tracing on ‘no contact’ accounts
- Other duties may be as assigned as needed
Preferred Qualifications
- Retail or wholesale industry experience preferred—equipment finance a plus
- Strong communication skills in English; written and verbal
- Able to handle business owners and other strong-willed individuals with ease
- Ability to multi-task and perform under pressure
- Must be analytical and a critical thinker
- Enjoys working in an environment where deadlines are important
- Excellent time-management skills; able to prioritize
- Competent knowledge of Microsoft Outlook, Excel, and Word
- Contributes to the culture of Clicklease as a team player; lives the Clicklease values
- Consistently brings an engaged, positive attitude and likes to win