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Preferred Banking Assistant Branch Manager
| Company | Western Alliance |
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| Location | Las Vegas, NV, USA |
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| Salary | $73085 – $90278 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 5+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations or similar field.
- High school diploma required; Bachelor’s degree in related field preferred.
- Previous leadership experience preferred.
- Intermediate to advanced knowledge of general banking operations, including deposit operations, new account opening, loan administration, treasury management and/or other commercial banking products and services.
- Intermediate to advanced business, legal, and technical writing ability with a good working knowledge of industry-standard writing specifications.
- Entry level to intermediate sales and service experience in business deposits or treasury management products.
- Advanced speaking and writing communication skills.
Responsibilities
- Partner with leadership to coach and execute the full client life cycle for clients.
- Promote and exemplify the department’s ‘sales, service, operations’ philosophy through client interactions.
- Respond to and resolve client requests and provide expert advice and guidance for clients utilizing products and services such as treasury management, loans, commercial, and personal accounts.
- Work with internal departments and resources to drive client satisfaction.
- Serve as a resource to more junior members of the team to augment their banking knowledge for more effective work solutions and career growth opportunities.
- Manage distribution of work for their designated team, facilitate cross training opportunities, and provide reporting to management on production, turnaround times and other key data points.
- Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency.
- Monitor individual team member performance to support their career progression and ensure optimal client support for all client inquiries or requests.
- Assist leadership in executing strategic business initiatives driven by data analytics.
- May indirectly lead, mentor, and develop other junior members of the team.
Preferred Qualifications
- Previous leadership experience preferred.
