Premium Collections Specialist

Premium Collections Specialist

Requirements

• High school diploma or general education degree (GED) or equivalent related work experience
• Excellent oral and written communication skills
• Ability to handle multiple assignments

Responsibilities

• Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
• Apply payments to proper accounts.
• Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments.
• Make computer inquiries and entries.
• Research and correct processing problems.
• Update and maintain records according to established guidelines.

Preferred Qualifications

• Experience working at an insurance agency preferred