Presales Engineer – Physical Security
| Company | K Group |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Previous Physical Security field experience is required
- Strong working knowledge of computer systems, hardware’s, and software
- Strong troubleshooting skills with the ability to identify and resolve complex technical problems
- Ability to work collaboratively in cross-functional teams and communicate effectively
- Proven ability to meet deadlines and handle multiple tasks
Responsibilities
- Provide the effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring a clean execution and excellent experience for all involved
- Support the Sales representative in consistently moving Opportunities forward
- Excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments. Experience of owner and sales representative will be surveyed and measured from time to time
- Listen, understand, and document customer or prospect needs and requirements
- Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes
- Maintains expert level of RSI product and service knowledge and their applications
- Assists the Sales representative with technical knowledge pertaining to the products and services offered by the company
- Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements
- Supports the Sales representative with frequent updates through excellent communication and detailed notes within ConnectWise
- Interpret blueprints, diagrams, submittals, specifications, and schematics
- Follow and support electrical codes, industry best practices and company standards
- Become proficient in recording time efficiently and accurately within the sales cycle
- Job duties other than those detailed above may be assigned for the ordinary conduct of business and may become a permanent element of this job description
- Assist service team with advanced technical knowledge
- Assess the strengths and limitations of current technology stack, as it relates to product offerings
- Assist with the creation of technical best practice guides to serve the service team
- Assist the sales representative(s) by maintaining margin in both product and service to deliver solutions within budget
Preferred Qualifications
- Associate degree or 4 years’ experience preferred
- Familiarity with low voltage cabling and video monitoring solutions preferred