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Principal Enablement Program Manager – Global Services
| Company | Klaviyo |
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| Location | Denver, CO, USA |
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| Salary | $124000 – $186000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years in a consulting, professional services, or learning and development role (experience in a customer-facing services organization preferred)
- Exceptional ability to create clear, concise, and engaging training materials, presentations, and written content.
- Proven ability to effectively manage multiple projects, deadlines, and priorities.
- Experience with LMS platforms to create courses and track learning progress.
- Comfortable working with diverse teams and stakeholders across departments.
- Familiarity with product onboarding, professional service processes, and relevant tech platforms (e.g., CRM, product management tools).
- Ability to anticipate needs, troubleshoot issues, and proactively find solutions for internal teams.
- Comfortable in a fast-paced, dynamic environment with the ability to adapt to shifting priorities and timelines.
Responsibilities
- Lead training on new product releases, including timelines, FAQs, and key features.
- Develop and maintain a centralized source of truth for product information and use cases relevant to the Services team.
- Coordinate SMEs to deliver engaging training to facilitate knowledge retention and track completion across teams.
- Partner with the customer education team to find opportunities for efficiencies across internal and external product enablement.
- Host Q&A Office Hour sessions for teams to address any product-related questions.
- Partner with Services leadership to identify key skills and create a curriculum strategy to create a world class services and consulting organization.
- Have a strong point of view on what makes a successful services practitioner and develop/run soft skill development programs to help the team achieve those skills.
- Create clear, trackable, and outcome based programs to measure the effectiveness of all enablement.
- Lead training and communication efforts for system and process updates that impact the services team.
- Support on strategic initiative enablement as needed throughout the calendar year.
- Create and maintain centralized and up-to-date information on the changes, their impact, and how to prepare.
- Lead services-wide communications and stay tightly aligned with GTM Enablement, Product Marketing, R&D, and the Customer Education team to ensure pertinent launch information and resources are shared.
- Work closely with Product, Sales, and other internal teams to ensure alignment on training, product knowledge, and customer-facing materials.
- Act as a liaison between the Global Services team and other departments to address concerns, share feedback, and refine training resources.
Preferred Qualifications
- Experience working in tech, SaaS, or similar industries.
- Experience working within a Services organization and familiarity with both soft skill requirements and best practice processes.
- Strong understanding of product lifecycle management.
- Experience in soft-skill development and training.
- Project or program management experience.
