Principal Engineer – Business Consultant – Salesforce
| Company | Nagarro |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 5+ years of experience as a Business Consultant, with at least 3+ years working with public sector clients.
- Strong knowledge of public sector workflows, case management, licensing & permitting, grants management, and regulatory compliance.
- Experience in business process reengineering, workflow automation, and digital transformation initiatives for government agencies.
- Familiarity with enterprise systems, cloud-based solutions, and data management tools used in the public sector.
- Understanding of Agile, Scrum, and Waterfall methodologies for project delivery.
Responsibilities
- Collaborate with government agencies, policymakers, and IT teams to understand business needs and translate them into clear requirements.
- Conduct stakeholder interviews, workshops, and process mapping sessions to document current and future-state workflows.
- Define and document functional and non-functional requirements, user stories, and acceptance criteria.
- Develop and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and process flow diagrams.
- Work closely with technical teams, developers, and architects to ensure solutions align with business needs and public sector best practices.
- Assist in defining and optimizing business processes for government service delivery, case management, and citizen engagement.
- Collaborate with solution architects to ensure seamless integration between legacy systems, modern applications, and cloud-based platforms.
- Support the development of workflow automation, reporting dashboards, and digital self-service solutions.
- Provide guidance on best practices for data management, security, and compliance in public sector applications.
- Develop and execute test cases, user acceptance testing (UAT) plans, and validation scripts for new systems and enhancements.
- Work with stakeholders to conduct UAT sessions and gather feedback for continuous improvement.
- Identify and track defects, system gaps, and enhancement requests to ensure high-quality solution delivery.
- Act as a liaison between business users, IT teams, and implementation partners.
- Conduct end-user training sessions and develop training materials to support system adoption.
- Provide ongoing support to government agency teams, ensuring smooth transition and system optimization.
- Assist in change management strategies to drive user adoption and ensure the success of digital transformation initiatives.
Preferred Qualifications
- Certified Business Analysis Professional (CBAP) or PMI-PBA
- Certified Scrum Master (CSM) or PMP (preferred but not required)
- ITIL Foundation Certification (preferred)