Principal Managing Partner – Fsi/PS
| Company | Workday |
|---|---|
| Location | Boston, MA, USA, Raleigh, NC, USA, Berwyn, PA, USA, McLean, VA, USA, New York, NY, USA, Atlanta, GA, USA |
| Salary | $156700 – $264400 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 10+ years career experience including deploying modern Finance and HR technology solutions at a project or program manager level
- 3+ years direct experience with Workday as an implementation leader, business function owner, or hands-on configuration resource
Responsibilities
- Advocate for assigned customers across Workday
- Orchestrate resources to fulfill Workday’s obligations under a Success Plan
- Promote a remarkable experience that smooths future renewals
- Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
- Develop and sustain customer executive relationships
- Maintain accurate contact records of customer interactions in CRM software
- Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
- Serve on and actively participate in customer steering committee meetings
- Provide direction and support to a customer’s implementation team especially as it relates to scope, budget, timeline and critical deployment issues
- Receive concerns from customer executives and coordinate workmates to resolve the situation
- Work with a customer to drive steady adoption of Workday’s innovation by matching new features and products to relevant business outcomes
- Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday’s Customer Experience organization and use the features of their Success Plan
- Engage the appropriate workmates to support account planning and feature adoption strategies
- Seek customer stories and champions who will speak with prospective customers
Preferred Qualifications
- Industry exposure to Banking, Insurance, Asset Management, Management Consulting, Technology Consulting, or Staffing
- Able to deliver customer presentations
- Able to write an internal customer account plan
- Able to travel up to 50%
- Experience with diplomatic coordination or collaboration with executives
- Consistent record of positioning / selling professional services
- Experience working with software sales teams to position / sell additional software products
- Ability to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
- Leadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organization
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed
- Great teammate who will work across the organization to continue improving the way we stay relevant for our customers
- Willing to manifest a little fun for workmates and customers!
- Excellent communication, management, mediation, and organization skills
- Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.
- Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.
- Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment.
- Strong account planning skills, with the ability to analyze customer needs and develop targeted sales and marketing strategies to drive customer retention and revenue growth, are highly valued.
- Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders, is critical for success in this role.
- Strong customer engagement skills, with a focus on building relationships, driving customer satisfaction, and utilizing effective communication strategies to increase retention and sales growth, are essential.
- Strong ability to identify and understand customer needs through market research, feedback analysis, and problem-solving to inform product development, marketing strategies, and customer service improvements, is essential.
- Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.
- Proven ability to contribute to strategic planning, including developing long-term goals, conducting SWOT analyses, and creating actionable plans to achieve organizational objectives, is critical.