Principal Network Technology Support
| Company | AT&T |
|---|---|
| Location | Dallas, TX, USA, Plano, TX, USA, Atlanta, GA, USA |
| Salary | $116700 – $196100 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years’ experience OS Support: Unix – Redhat, SeSu Linux, UBUNTU, VMWare
- 8+ years’ experience Hardware Support: DELL, HPE, vCenter Mgmt
Responsibilities
- Ensure the reliability and continuous operation of AT&T’s Mobility technologies through 24×7 technical support
- Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management
- Technical skills in Security analysis and troubleshooting and remediation
- Technical skills that cross multiple functions including networking, servers, applications and tools
- Interface directly with external clients, 3rd party vendors, and internal/external technical teams
- Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades
- Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements
- Performs software installations and upgrades to operating systems and layered software packages
- Strong Dell and HP Vendor Mgmt relationship
- Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
Preferred Qualifications
- Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred