Principal Product Manager – Billing & Charging
| Company | T-Mobile |
|---|---|
| Location | Frisco, TX, USA, Reston, VA, USA, Bellevue, WA, USA, Denver, CO, USA, Atlanta, GA, USA, Overland Park, KS, USA |
| Salary | $139700 – $252000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree Marketing, Computer Science, Engineering, IT or equivalent experience. (Required)
- More than 7+ years of product management experience in a promotions, rate plans, billing and catalog product development environment.
- 10+ years of experience in Digital Product Management
- 7+ years of knowledge of the wireless services space.
- 7+ years of experience working with Telecom Billing Systems.
- 10+ years of multi-function marketing experience and leading technical implementations.
- Experience in AI and data analysis
- Comfortable presenting to all levels of the organization, from the front line through the C-Suite.
- At least 18 years of age
- Legally authorized to work in the United States
Responsibilities
- Communicates, influences, and sells ideas at SVP/EVP/C-Level and below.
- Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
- Contributes to future product feature set and positioning strategies to improve customer experience and drive or support growth.
- Owns the definition and management of Rate Plans, Promotion, Offers, Billing and Charging products, end-to-end for complex or cross-platform solutions of the highest level of complexity and scope.
- Responsible for the lifecycle/product innovation for key customer experiences within T-Mobile.
- Partners with business, internal/external stakeholders, and senior leadership to understand current customer experiences and identify areas of opportunity.
- Develops a deep understanding of the product landscape via market research and other means.
- Analyzes market performance, customer and representative satisfaction from various sources, and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives.
- Manages the product against defined KPIs, e.g., CLV, CSAT, NPS.
- Conducts analysis of quantitative and qualitative data to identify and drive product innovation.
- Defines detailed product requirements for the family of Rate Plans, Promotions, Offers, Billing and Charging products.
- Translates product/platform strategy by writing detailed features and user stories consumable for development teams for highly complex products with multiple transactions and touchpoints.
- Defines and designs digital customer/representative experiences – from how a customer buys the new product to how they interact with it.
- Owns end-to-end delivery of the product that meets the intent of product/business requirements.
- Collaborates with Technology/Engineering teams to design, architect, and assemble effective delivery plans using Agile delivery methodology.
- Optimizes the portfolio of products and services—determining launch dates, and phasing recommendations to optimize EBITDA impacts with customer experience.
- Develops and implements plans, manages go-to-market activities including training, communication, and distribution plans.
- Collaborates and develops positive working relationships with many technical and non-technical teams.
Preferred Qualifications
- Master’s degree preferred