Principal Product Owner
| Company | Fifth Third Bank |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in a related field or equivalent education and related work experience.
- 8+ years of related experience.
- Expertise in strategic development and program execution.
- Solid product management background required; Strong presence with ability to interact with and influence all levels of the organization.
- Advanced consultative and well-articulated communication and writing skills with the ability to interact and influence at all levels of the organization.
- Deep business acumen and understanding of business processes related to your product and customers.
- Advanced analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
- Ability to self-motivate and work well independently and with different teams; A self-starter with the ability to work in a fast-paced environment with minimal supervision.
Responsibilities
- Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
- Partner with other business functions, IT, Risk, Finance, Operations, and other key partners to define and execute on the product strategies.
- Establish annual goals, objectives and outcomes for product(s) and customer satisfaction; Track and monitor key performance indicators and outcomes.
- Collaborate with cross-functional teams to gain agreement/approval/guidance, including Lines of Business, Operations, Legal, Compliance, Information Security, Fraud, Architecture, and related functions.
- Act as a subject matter expert in the domain, providing guidance and support to business partners.
- Provide transparency and ongoing communications with line of business partners/key stakeholders.
- Make decisions in complex situations to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and other business-wide analytics needs.
- Solve very complex problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
- Engage with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
- Partner closely with third parties to cultivate the relationship, understand product releases, remediate defects/outages, and ensure a seamless experience for our employees and customers.
- Maintain and provide product information to users and partners for training and other documentation.
- Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
- Lead and drive a SAFe mindset across the product teams. Lead in this transformation across peer teams and line of business partners if appropriate.
Preferred Qualifications
- Lean Six Sigma certification (Green Belt, Black Belt) desired.
- Experience working in Agile or SAFE development preferred.