Principal – Product Training

Principal – Product Training

Requirements

• Minimum of 8 years’ experience managing multi-modal enablement programs, preferably in a SaaS environment managing the end-to-end project lifecycle of enablement programs.
• Minimum of 8 years’ experience using a variety of enablement content authoring tools and deployment systems.
• Prior experience implementing in-app enablement experiences via Digital Adoption Platforms (Pendo, WalkMe, etc.) required.
• Prior experience implementing and managing a client-facing knowledge base and/or learning management system; experience with Zendesk and/or Skilljar highly desired.
• Prior experience managing vendor relationships, including working with contingent workers to meet deadlines and deliver results.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple projects concurrently.
• Bachelor’s Degree in Journalism, Communications, English, or equivalent combination of education and experience.

Responsibilities

• Lead the implementation and maintenance of integrated client-facing enablement systems including a knowledge base, learning management system, and digital adoption platform.
• Collaborate with stakeholders, subject matter experts, and cross-functional teams to build, implement, and evaluate successful enablement solutions.
• Develop, implement, and enhance internal team processes, standards, and templates to accelerate and standardize the development of digital-first enablement content.
• Manage end-to-end client enablement projects from start to finish, including evaluating the quality and timeliness of deliverables produced by contingent workers.
• Manage external vendor relationships to streamline costs, enhance quality, and drive efficiency across enablement programs.
• Build and deploy digital learning interactions that guide clients through their onboarding journey and promote ongoing utilization of our software.
• Manage the creation, organization, and administration of just-in-time enablement content delivered via digital adoption and learning management systems.
• Utilize a variety of quantitative and qualitative assessment methods to measure and improve the effectiveness of enablement programs.
• Regularly audit, update, and enhance existing enablement materials to ensure content accuracy, consistency, and quality.
• Build and maintain effective customer relationships (both internal and external) by consistently demonstrating and delivering exceptional subject matter expertise, innovative educational content, and high-quality program facilitation and support.

Preferred Qualifications

• Previous experience in client/customer enablement preferred.