Principal Servicenow Developer
| Company | Splunk |
|---|---|
| Location | Oregon, USA, Texas, USA, Florida, USA, Nevada, USA, Arizona, USA, Tennessee, USA, Virginia, USA, Minnesota, USA, Colorado, USA, North Carolina, USA, Louisiana, USA |
| Salary | $162560 – $279400 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 12+ years of overall IT and ITSM experience
- 8+ years’ experience developing on the ServiceNow platform
- Experience in HTML, CSS, Javascript, AJAX
- Experience of one popular web framework – React, AngularJS
- Understanding of how to work with DOM
- Ability to develop web services and host on a micro service framework
- Understand and abide by RESTful API guidelines
- Follow standard methodologies of software development – logging, unit testing, code reviews etc.
- ServiceNow Experience should include scripting, platform configuration, design, and deployment.
- Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
- Experience managing CMDB
- Experience with patching and upgrades
- Excellent communication skills
Responsibilities
- Participates in cross functional planning while providing guidance on ServiceNow best practices and standards
- Help translate business requirements into platform solution options to meeting business objectives
- Provides technical development guidance to more junior members of the team
- Provides application software development services and technical leadership support.
- Develops program logic for new applications or analyzes and modifies logic in existing applications.
- Designs, codes, tests, debugs, documents, implements and maintains software applications.
- Analyzes requirements, and maintains, tests and integrates application components.
- Ensures that system improvements are successfully implemented.
- Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
- Implement ServiceNow workflows that integrate with external web services (API Webhooks)
- Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW’s customers
Preferred Qualifications
- Experience MySQL / SQL Server & NoSQL / Relationship DB
- Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
- Experience implementing systems using the Agile/Scrum methodology
- Administration of a ServiceNow instance
- ServiceNow Certified Systems Administration (CSA) certification
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
- ServiceNow Certified Application Developer certification
- ServiceNow Service Portal micro-certifications
- Experience with working or developing with JavaScript – HTML5, Jelly, jQuery and AngularJS