Principal Services Enablement Advisor

Principal Services Enablement Advisor

Requirements

• Bachelor’s Degree in Business Administration or a related field and 8+ years of pre-sales engagement or client-facing project management experience in the software solutions industry.
• In lieu of a Bachelor’s degree, 10+ years of pre-sales engagement or project management experience in the software solutions industry.
• Experience working with CRM systems such as Salesforce.

Responsibilities

• Lead the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, delivering executive-level presentations, managing the sales pipeline, and delivering statements of work (SOW) that align with resource capacity.
• Work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.
• Pre-sales activities such as product demonstrations, scoping calls, and customer meetings.
• Develop multi-solution and facility project timelines and work with the Professional Services team to ensure successful project execution.
• Negotiate and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives.
• Manage and utilize in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes.
• Align statements of work to current resource and supply chain capacity to meet deliverables.
• Serve as the lead liaison between internal Omnicell teams and customer project teams to deliver all project planning documentation to the Consulting Services aligned project team.
• Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively conveying project advancement and outcomes.
• Handle customer escalations and difficult conversations, demonstrating strong problem-solving skills and the ability to maintain positive relationships between internal and customer stakeholders.
• Support Sales and Professional Services goals by ensuring customer satisfaction and project success.
• Provide guidance to Sr. Services Enablement Advisors and other team members, fostering their professional development and ensuring consistent practices.

Preferred Qualifications

• Master’s Degree.
• Demonstrated successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes.
• Experience working in a Professional Services or Consulting organization.
• Experience working in the healthcare IT or technology industry.
• Understanding of enterprise software solutions and implementation methodologies.