PRN Staff Scheduling Associate
| Company | Cleveland Clinic |
|---|---|
| Location | Port St. Lucie, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma/GED and two years of customer service experience OR Associate’s Degree and one year of experience OR Bachelor’s Degree
- Proficiency in MS Office, Excel, and database software
Responsibilities
- Provide customer service and support to caregivers within the nursing units
- Review staffing and scheduling adjustments encompassing nurse-to-patient ratios
- Communicate with assigned areas through computer and/or telephone
- Generate and review 24-hour staffing projections
- Seek coverage for shifts
- Utilize scripted responses when appropriate
- Recognize the need for escalation of staffing challenges
- Conduct the Lack of Work process according to Standard Operating Procedure when necessary
- Resolve complex problems with minimal leadership guidance
- Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues
- Utilize multiple computer systems to communicate with nursing leadership of all hospitals
- Work collaboratively with nurse leadership to review current and anticipated staffing needs
- Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time
- Provide customer support to internal and external caregivers
- Facilitate the scheduling of PRN staff and agency staff
- Complete appropriate documentation utilizing Kronos for caregiver schedule changes
- Be the point of contact for unit call offs
- Accurately record, document, and report call offs according to SOP
- Compile ad hoc and scheduled reports for Chief Nursing Officers, Nursing Directors, and Nurse Managers
- Attend and successfully complete required training
Preferred Qualifications
- One year of staffing/scheduling experience