Pro Solutions Center Representative I

2 years’ experience in a call center, office administration, high volume retail, service support, or similar work environment.
Basic math and reading comprehension skills.
Basic computer skills, including working knowledge of Microsoft Office
Ability to problem solve with a positive, can-do attitude.
Ability to multi-task, prioritize and manage time effectively.

Process simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax.
Informs customers of sales promotions while also suggestive selling product lines.
Resolves product or service questions while determining the best solution within standard company timelines.
Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.
Maintains a positive, empathetic, and professional attitude with internal and external customers.
Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
Works within system-based work queue to identify activities ready for review.
Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.
Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote.
Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.