Process Assurance – Vice President
| Company | State Street |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Proven leader with experience in delivering outcomes with operational excellence and a focus on customer and business needs
- Experience driving the design, implementation, and continuous improvement of IT process frameworks
- Strong emphasis on mitigating risks, enhancing security and availability, and aligning IT operations with strategic goals
- Strong experience leading and executing technology controls assurance programs against leading risk and controls frameworks
- Expertise in process mapping tools (e.g., Visio, ARIS) and related methodologies (e.g., flowcharting)
- Deep understanding of risk assessment methodologies and their application within the technology risk dimension
- Exceptional analytical and problem-solving skills, with a knack for simplifying complexity
- Exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean)
- Familiarity with scripting and/or automation tools (e.g., Python, PowerShell)
- Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organization effectively
Responsibilities
- Lead the design and creation of detailed process maps for IT operations and critical systems
- Develop standardized templates and methodologies for documenting technology processes and workflows, ensuring consistency and accessibility
- Review current standards based on authoritative sources to fulfill regulatory and client expectations
- Embed risk considerations into process maps, highlighting critical control points (e.g., privileged access, data flows) to support security and compliance efforts
- Analyze existing technology processes to identify inefficiencies, redundancies, and gaps in execution and/or risk mitigation
- Recommend process improvements to streamline IT workflows, enhance performance, and reduce operational friction
- Understand and document gaps against optimal process effectiveness and work with CIO directs to develop remediation actions or supporting strategic programs necessary to address gaps
- Partner IT, cybersecurity, and business risk leaders to ensure process maps, and related documentation, align with the broader organizational goals, compliance requirements, and risk management frameworks
- Help to build capabilities within the team to utilize available process mapping tools (e.g., Visio, ARIS) and applicable methodologies (e.g., Six Sigma, Lean)
- Manage a set of diverse, senior stakeholders to ensure prioritization of critical items against a complex agenda
- Act as a champion for process visibility and accountability across the technology organization
Preferred Qualifications
- Minimum of 7+ years of related experience within the financial services industry (preferred) including leading risk and controls assurance programs
- Strong understanding of process-based business management, and deep experience integrating risk and controls frameworks within business processes
- Managed cross-border teams based over multiple locations, additional points for experience with strong connectivity to the regulators
- Extensive experience working with large, complex third parties, who are critical to the success of the program
- Bachelors / master’s degree in computer science, Engineering, Accounting, or related technical field or relevant work experience