Process Consultant I

Process Consultant I

Requirements

• Bachelor Degree or 4 years business experience.
• 3 years experience in process improvement and development of business metrics.
• 3 years experience in health care role involving judgment and analytical skills.
• Experience in leading, developing, or managing employees.
• Clear and concise verbal and written communication skills.
• Experience working with all levels in the organization, leading projects and problem resolution.
• Experience facilitating group meetings including representing the company with external customers.
• Proficiency to include Word, Excel, PowerPoint, and Lotus Notes.
• Analytical and organizational skills including experience in meeting deadlines.

Responsibilities

• Assisting the Process Leaders/Process Stewards in planning, defining, developing, testing, documenting, analyzing results and/or implementing Process Improvement and Process Reengineering opportunities.
• Providing guidance, and support for Business Process activities and methods to the Super Process Leaders/Process Steward.
• Supporting team activities, deliverables, and issue resolution.
• Providing support for key activities including data collection, metric definition and analysis, and root cause analysis.
• Supporting development and evolution of HCSC Business Process Management Methodology.
• Identifying best practice standards, guidelines, procedures and tools for analyzing, designing, and implementing Business Process initiatives.

Preferred Qualifications

• Experience in Customer Service
• Experience working with a project management methodology.
• Experience using quality improvement program such as Total Quality Management (TQM), or Six Sigma.
• Ability to travel.
• Knowledge of OR experience with Facets system
• Knowledge of OR experience with Medicaid