Process Support Manager-Portal

Process Support Manager-Portal

Requirements

• 4-year college degree or equivalent experience is required.
• 5 years of related experience is required.
• Experience and demonstrated understanding of field, customer service, and/or reimbursement operational best practices.
• Business acumen and proven leadership skills.
• Strategic thinking and exceptional problem-solving/analytical skills.
• Financial management and budgeting.
• Project management expertise.
• Advanced skills in Excel, PowerPoint, Word, and Visio.
• SharePoint proficiency.
• English (reading, writing, verbal).
• Impeccable communication skills, both written and verbal.
• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Responsibilities

• Designs, implements, and creates process resources with direction and input from business owners and senior leaders.
• Focuses on process development and driving process implementation for new products, services, and application enhancements, including performing project management as applicable.
• Coordinates and collaborates with corporate and centralized operations, branch operations, information technology, sales, marketing, select vendor partners, and applicable others to drive improvements and build continuity between the front and back end of the business.
• Manages applicable Process Content engagement requests (PCETs), validating tasks are on target, resolving impediments to progress, and escalating risks and issues appropriately to senior leadership.
• Maintains awareness of legal changes and regulatory requirements affecting all areas of business and develops processes with an eye toward ensuring compliance with internal and industry policies and regulations.
• Participates in joint application design and/or user acceptance testing sessions conducted to improve the company’s operational systems and processes.
• Maintains adherence with documentation procedures, formatting and technical writing review process, submission procedures, cyclical review of content, impact analyses and time studies, meeting SLAs, procuring appropriate approvals for changes, compliance with deadlines, etc.
• Cooperates with the Training department on the development and delivery of applicable training programs to ensure consistency in business processes.
• Drives and supports a culture of continuous improvement and efficiency through quality process engineering.
• Performs other duties as required.

Preferred Qualifications

• Apria operational knowledge and leadership experience strongly preferred.
• Healthcare experience strongly preferred.
• Experience with Snag-It preferred.