Producer – Technical Account Manager

2+ yrs: Professional production, technical account manager, or project management experience.
Multi-discipline Team Experience: Coordinating and/or managing multiple teams of multi-discipline developers.
Strong Organisational Skills: Attention to detail across multiple projects and teams.
Drive: Keep team members working efficiently and effectively toward project goals, maintaining focus on the valuable product increments and scope.
Passion: Championing continuous improvement and setting out new challenges for your studio.

Manage the entire lifecycle of multiple projects, ensuring milestones are delivered on time and within scope and budget. Align teams around project plans and schedules, executing efficiently within Agile practices.
Act as the primary point of contact for clients, building trust and maintaining strong, collaborative relationships. Serves as the voice of the client within the organisation, ensuring their needs and objectives are prioritised.
As part of the above, has the ability to identify the strategic needs of our clients and their respective objectives and priorities, enabling organic growth.
Identify opportunities to expand client relationships by working with Business Development and Engineering to pitch additional services or capabilities.
Identify, communicate, and mitigate project risks, ensuring quality standards are upheld.
Provide regular updates to clients about project progress, challenges, and solutions, ensuring transparency. Aligning with this, ensuring we get sign off on each deliverable via clear comms.
Align client expectations with project realities, negotiating scope or timeline adjustments as needed.
Foster a collaborative, positive work environment and manage distributed teams across time zones. Drive continuous improvement within the team.
Maintain project documentation and deliver regular status reports to stakeholders. Ensure key learnings are shared to improve future projects.

Basic understanding of back-end development and principles to support effective client communication and technical problem-solving.
Excellent project management skills, with experience using tools like Jira, Trello, or similar.
Ability to communicate complex technical information to non-technical stakeholders effectively.
Strong problem-solving skills, with the ability to quickly assess situations and provide actionable solutions.
Strong organizational skills with attention to detail across multiple projects and teams.