Product Engineer
| Company | Asurion |
|---|---|
| Location | Nashville, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in engineering, Technology, or a related discipline, or equivalent experience in mobile device repair or engineering.
- Previous experience in high-volume mobile device repair, engineering, or a related field.
- Proficient in mobile device teardown, evaluation, and repair techniques.
- Ability to collect, analyze, and interpret data to identify trends, performance gaps, and process improvement opportunities.
- Strong troubleshooting skills and the ability to address operational challenges quickly and effectively.
- Ability to manage small-scale projects and support larger, cross-functional initiatives.
- Strong written and verbal communication skills.
- Meticulous approach to device repair, ensuring all components are correctly handled, reassembled, and meet quality standards.
- Understanding of quality control processes and a passion for delivering high-quality outcomes.
Responsibilities
- Lead the disassembly of mobile devices to assess condition, identify defects, and determine repair strategies.
- Contribute to the design and refinement of repair processes.
- Support the development of repair tools and the identification of necessary parts for high-volume disassembly and reassembly processes.
- Collect and analyze repair data to assess performance, identify improvement opportunities, and track repair trends.
- Participate in various engineering projects, ensuring timelines, budgets, and deliverables are met.
- Work closely with internal and external teams (OEMs, third-party vendors, etc.) to ensure smooth product launches, product quality, and consistent repair processes.
- Contribute to the development and maintenance of jigs and fixtures that lead to quality control processes for mobile device repairs.
- Assist in the development and maintenance of repair documentation, including work instructions, training materials, and troubleshooting guides.
- Support supplier readiness and qualifications, ensuring that components and materials meet Asurion’s repair standards and business needs.
Preferred Qualifications
- Experience with mobile device repair certifications or related industry-specific training.
- Familiarity with learning management systems (LMS) and training tools.
- Previous experience with process improvement methodologies (e.g., Six Sigma, Lean).
- Project management certifications or experience managing cross-departmental initiatives.