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Product Experience Specialist
| Company | MetTel |
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| Location | New York, NY, USA |
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| Salary | $80000 – $90000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
- 2+ years within eCommerce, online experience role, or customer experience related field
- Excellent written and verbal communication skills, with the ability to communicate effectively with both customers and executives.
- Ability to document requirements clearly and accurately, ensuring nothing is overlooked.
- Ability to work effectively within cross-functional teams, including developers, product managers, and business stakeholders.
Responsibilities
- Own end user experience within our mobility services
- Capture the voice of the customer (VOC) to provide business intelligence and influence improvement our service delivery and end user experience.
- Create customer/end-user journey maps
- Works with development teams to ensure mobility needs are communicated
- Partners with marketing and enablement to deliver better collateral and documentation
- Deep dives into new processes, online tools, and engagements to look at everything through the customer lens
- Prepares customer journey maps to ensure alignment with the business.
Preferred Qualifications
No preferred qualifications provided.
