Product Expert
| Company | Klaviyo |
|---|---|
| Location | Denver, CO, USA |
| Salary | $26.15 – $39.23 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication skills through a variety of channels (written and verbal)
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Experience with web works, networking, and software products
- Familiarity with DNS, IPs and other networking concepts
- Understanding of APIs
- Experience with email marketing platforms and E-Commerce platforms
Responsibilities
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Document troubleshooting and problem resolution steps.
Preferred Qualifications
-
No preferred qualifications provided.